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Frequently Asked Questions


At Desert Luxury Camps, we know how highly you value peace of mind. As such, we have answered some of the most frequently asked questions we receive below.

Browse our Luxury Desert Camp Packages for even more information.

If you have any questions that we haven’t addressed here, please feel free to get in touch with our friendly, professional team.

What happens if the weather turns bad?

The weather in the Sahara is unpredictable. It’s not unusual for sand storms to happen from time to time.

But our tents are built to sustain heavy winds. One of the restaurants at the camp is built from clay bricks, so it offers great shelter if you should get caught in very bad weather.

We have a great relationship with numerous hotels in the Merzouga area so, in the worst-case scenario, we can substitute your night with one of the hotels.

What forms of payments do you accept?

We accept PayPal, bank transfers, and credit cards, including American Express.

Is a two-night minimum stay required?

No, we don’t implement a two-night minimum stay. However, we recommend this to fully appreciate the camp and its beautiful desert surroundings.

Are You Open Year-Round?

Yes, we are. But please note, in the summer months (end of June to August), we only keep 5 tents open for bookings.

What is the best time of year to visit?

Every individual will find personal pros and cons for visiting in certain seasons.

If we had to recommend a generally preferred time of year that most guests love, we would say March to May and the end of September to November.

Winter months (December to January) have very cold nights. But our camps have heating to maintain the expected standard of comfort.

Do you have set check-in and check-out times?

No, you are welcome to check in and check out at any time.

Are your camps safe and suitable for children?

Yes, absolutely. Children love the excitement of sleeping in tents yet having the comfort of a flushing toilet.

But most of all, they have great fun riding camels. We will be opening small tent designs for children and families with toys and children’s books.

Can you pick up from Errachidia airport even late at night upon landing?

Yes, we can meet you at Errachidia airport at any time, even late in the evening when the flight from Casablanca lands.

It is a safe drive, even at night, and we will provide a light dinner upon arrival at the camp.

Can you cater meals for dietary options?

We have our own on-site kitchens, so we can cater to any dietary requirements. But we ask for prior notice before your arrival so we can make the necessary arrangements.

What is your cancellation policy?

We require a deposit of 25% to secure bookings. You can then pay the balance upon arrival at the camp.

In case of cancellation, we refund the deposit if we receive written notice at least 21 days prior to your arrival.

Please note that we can’t refund any bank or credit card fees associated with transactions.

What is the difference between the main and private camps?

Our main camp has 10 king-size tents each with a private ensuite bathroom. The private camp has 3 king-size tents, all of which also have private ensuite bathrooms.

The primary difference is that we offer the private camp on an exclusive basis only. This means that if you book it, only your party will be staying there.

It is completely private – perfect for honeymooners or small families desiring privacy.

Do you sell alcohol?

No, we do not sell alcohol. But you can bring your own alcoholic beverages to the camp. We have wine and beer glasses that you can use.

How long is the camel trek?

Camel treks are included in your stay and can be as long or as short as you wish.

If you only want to get the feel of it, you can go for a 20-minute ride. Alternatively, you can also spend the entire day exploring on a camel.

Will I see stars?

We hope you will, though we cannot guarantee it!

When there is a full moon, it’s harder to see the stars due to the increased light. Clouds can also cover the stars from view.

Regardless, we have candle lighting at the camp to avoid any light pollution on our part.

What is there to do if I stay more than one night?

We have designed the camp so you have plenty of things to do if staying more than one night.

First of all, we have equipped tents with hot showers, flushing toilets, and comfortable medical bedding for a good night’s sleep, so you won’t be wanting for comfort.

In addition, there are areas and activities set up for you to enjoy. You can go on camel rides, sandboard on desert dunes, take guided walking tours, visit Nomads, and play handballs and table games.

If you are adventurous enough to try the sand hammam – you can even bury yourself completely in the sand.

There are many areas spread around both camps where you can relax and absorb the desert landscape. Stays are all-inclusive, so ice-cold, non-alcoholic beverages and all meals are included, as are many of the activities too.

What is the weather like? Does it get cold at night?

This depends on the time of year you visit.

Winter months – nice and pleasant, warm and sunny days. But the nights and early mornings are cold, so be prepared for low temperatures. We provide electrical or gas heaters in the tents, as well as water bottles and/or electrical heating blankets for beds.

Spring months – Longer days that become warmer. Nights are much more comfortable and, generally speaking, by the end of March to early April, tents no longer need heating. Sandstorms can appear during this time of the year. In May and June, it starts to get really hot.

Fall months – Warm days and nights. Sunny blue skies. October to November is probably one of the best periods for gorgeous weather.

Is there fast help available in case of an emergency?

There is always a 4x4WD vehicle parked at the camps. In case of any emergency, we can drive one to Rissani or Erfoud hospital.

Is there electricity at the camp?

Yes, every tent has a light switch and power outlets to charge devices and equipment. Though please note, we don’t have hairdryers as they take too much power.

Our electricity at the camp is provided only by solar panels. In winter months, we switch it off at about 11 pm to midnight to preserve it, as days are short and not much electricity is generated.

What happens to my luggage?

Transfers to the camp are provided by 4x4WD and all your luggage is taken directly to the camp.

Is it safe?

We believe that no place is safer than the desert, especially in today’s world where anything or anyone can be targeted.

The desert is a vast open space with great visibility and a limited amount of life, so there’s hardly anyone to target.

Is there WIFI?

We don’t have WIFI or the Internet. Most people come to the desert to get away from it all.

Here, instead of phones, tablets and computers, we offer stunning desert landscapes, peaceful walks, starry night skies, and friendship bonds with Berber guides and other guests.

However, if WIFI is a must for your stay, we will work to make special arrangements.

If we want to book a package desert tour, is there an ideal amount of days?

The more days you have for your luxury desert tour, the better it is. The minimum we would recommend is 3 days, but having 4 or 5 days is much better to fully appreciate the desert tour experience in Morocco.

How well are you located?

Location is one of our desert camps’ greatest assets.

Merzouga and the desert dunes of Erg Chebbi are extremely crowded with too many camps. Unfortunately, It is not regulated.

Our location is the best in the entire Merzouga area.

We are set deep inside the desert with no other camps in close proximity. You can walk for miles before encountering any other sign of life.